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Cancellation & Refund Policy

Effective Date: July 30, 2026

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Peace of Mommy Encapsulation strives to provide flexible and fair cancellation and refund policies while reserving appointment availability for each client.

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Local Placenta Encapsulation

  • Total service fee: $375

  • A $150 deposit is required to reserve your appointment.

  • $75 of the deposit is non-refundable because it covers scheduling, administrative costs, and reserving your place on our calendar.

  • If your placenta becomes unavailable (for example, retained by the hospital or sent to pathology) or you cancel before pickup, the remaining $75 of your deposit will be refunded.

  • Once your placenta has been picked up or processing has begun, no refunds will be issued.

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Nationwide Placenta Encapsulation

  • Total service fee: $475

  • A $250 deposit is required before a shipping kit is mailed.

  • 50% of the deposit is non-refundable to cover scheduling, shipping supplies, shipping costs, and administrative preparation.

  • If services are canceled before your shipping kit is used, you must contact us to get a new return shipping label to send us the shipping kit back. Once we receive the kit, 50% of your deposit will be refunded.

  • If the placenta arrives spoiled due to being dropped off at a UPS Access Point or being shipped outside our shipping days (Thursday–Sunday), the $250 deposit is non-refundable. Please ensure your placenta is shipped according to our required shipping instructions to help prevent delays and spoilage.

  • Once your placenta has been shipped to Peace of Mommy Encapsulation or processing has begun, no refunds will be issued.

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Placenta Shipping Delays

Peace of Mommy Encapsulation is not responsible for delays, damage, loss, or other issues caused by the shipping carrier, including USPS, UPS, FedEx, or other delivery services.

We provide prepaid overnight shipping and take reasonable precautions to help ensure timely delivery. However, once your package has been accepted by the carrier, it is outside of our control.

Shipping delays may occur due to weather, carrier errors, incorrect addresses, transportation issues, or other circumstances beyond our control. Services affected by shipping delays are not eligible for a full refund.

If your placenta arrives after a shipping delay, we will assess its condition upon arrival and determine whether it can still be safely processed.

If the placenta is determined to be unsuitable for consumption and cannot be encapsulated, you will be eligible for a refund of the amount paid minus the $250 scheduling fee. 

If a placenta is shipped or dropped off Thursday through Sunday and arrives spoiled due to delayed shipping, the $250 deposit is non-refundable. If a package is dropped off at a UPS Access Point instead of an authorized UPS Customer Center or UPS Store as instructed, and the shipment is delayed resulting in spoilage, the $250 deposit is non-refundable. It is the client’s responsibility to follow all provided shipping instructions.​

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Lost, Damaged, or Delayed Placenta During Shipping

Once your placenta has been shipped to us, Peace of Mommy Encapsulation is not responsible for loss, theft, damage, misdelivery, or delays caused by the shipping carrier.

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Finished Capsules: Shipping Loss, Damage, or Delay

Once your completed placenta capsules have been shipped to you, Peace of Mommy Encapsulation is not responsible for loss, theft, damage, misdelivery, or delays caused by the shipping carrier.

This includes packages that are:

  • Lost during transit

  • Delivered to the wrong address due to carrier error

  • Delayed because of weather or other circumstances outside our control

  • Damaged during transportation

Completed capsules will be securely packaged and shipped using the shipping method selected or provided by Peace of Mommy Encapsulation. Once the package has been accepted by the carrier, responsibility for the package while in transit rests with the carrier.

If completed capsules are lost or damaged during shipping, Peace of Mommy Encapsulation is not responsible for replacing the capsules or issuing a refund for the encapsulation service. You may contact the carrier a file a claim .

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Customer Shipping Responsibilities

Customers are responsible for providing an accurate and complete shipping address and for promptly retrieving packages after delivery.

Peace of Mommy Encapsulation is not responsible for loss or damage resulting from:

  • An incorrect or incomplete shipping address

  • Failure to retrieve a package

  • Conditions occurring after delivery

  • Packages left unattended after confirmed delivery

By purchasing our services, you acknowledge and agree to the terms outlined in this Refunds & Cancellations Policy, including our limitations of liability for shipping-related delays, loss, damage, or other circumstances outside of our control.

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Payment

Any remaining balance must be paid before:

  • Local hospital pickup; or

  • Shipment of your placenta for Nationwide services.

Failure to submit payment may delay or cancel services.

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Questions

If you need to cancel or have questions regarding your order, please contact Peace of Mommy Encapsulation as soon as possible so we can discuss your available options.

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